RETURNS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please ensure you report an issue within the respective deadlines:
Damaged: Within 3 days of when the package was marked delivered
Defective: Within 3 days of when the package was marked delivered
Wrong Items: Within 3 days of when the package was marked delivered
Missing: Within 3 days of when the package was marked delivered
Sales items and gift cards are final and are not eligible for returns, refunds, or exchanges.
Return Processing Time Frame: 5-7 business days once the return package is received.
Reserved Rights Regarding Returns:
We reserve the right to solely define and limit, refuse, and/or reject orders/returns from customers at any time due to:
An irregular or excessive returns history indicative of "wardrobing;"
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
Potential fraudulent or criminal activity.
"Worn" means any item that shows visible signs of wear, such as creases, stretched fabric, or pilling. This includes items that have been worn outside the house or have noticeable signs of use.
"Altered" means any item that has been modified or changed from their original condition, including alterations made by the customer or a third party. This includes shortened hems, added embellishments, or any other modifications that alter the original design.
"Laundered" means any item that has been washed, either by machine or by hand. This includes items that have been laundered using detergent, fabric softener, or any other cleaning agents.
"Damaged" means any item that has visible physical damage, such as tears, rips, holes, or stains that cannot be easily removed. This includes damage caused by accidents, improper handling, or inappropriate use.
"Missing" means any item components or parts of the item that are not present when returning, such as detachable accessories, tags, original packaging, or any included extras.
Reserved Rights Regarding Exchanges:
Exchange requests are subject to product availability. If the requested item is no longer available at the time of return processing, a credit will be issued. If you are returning an item that has been previously exchanged, there are no refunds on any exchange returns - you will be issued a store credit in the form of an E-Gift Card.
Returned-to-Sender & Refused Packages:
Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card. We will do our best to get your package delivered, but we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
International Returns:
We can process a return for our international customers, however, our return labels are available for use by U.S. Domestic customers only, so a return shipping label is not provided. After we receive your product, we'll process your return within 5-7 business days, and any exchanges will be shipped back to you during that week. We ship out free exchange orders, however, we are not responsible for additional charges associated with your countries' customs taxes/duties, nor can we predict what these charges may be.
How to Return:
To start a return, or for any questions you can contact us at clubnarcissist@gmail.com.
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SHIPPING
CLUB NARCISSIST aims to ship out your order as quickly as possible.
Many items ship within 3-5 business days, however due to huge influxes of orders we often receive, it may take 7-10 business days to ship your order. We appreciate your patience and always do our best to ship quickly.
INTERNATIONAL SHIPPING
Please select your countries accordingly. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes, and other customs fees.
For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you may have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).
Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment of duties & taxes.
Delivery estimates are provided as guidelines only. The estimated shipping time may be subject to delays due to customs, shipping destination, and national holidays. We ask that you please allow up to 12 business days before contacting us in regards to your order. If you have yet to receive your order within this timeframe please contact us at clubnarcissist@gmail.com.
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Please contact us at clubnarcissist@gmail.com.